Getting help
Try these first
Section titled “Try these first”Photos say “Getting ready”. Keep the page open. If they stay that way, press the button above the photos that says “Get it ready” (or “Get them ready”).
The sign-in code does not arrive. Look in your junk folder, then press “Send a new code”. Codes expire, so use the newest one.
A guest says their link does not work. Open Guests and check that the link has not been switched off. If in doubt, Replace the link and send them the new one.
The upload link says it is not taking photos. The upload link may be switched off, or it may have reached its limits. See Guest photos.
An upload stopped part way. Choose the same photos again. The ones already added are skipped.
Write to us
Section titled “Write to us”Email support@ourday.photos. Say what you were doing, what you expected and what happened. If you can, say which gallery it is.
If you are a guest
Section titled “If you are a guest”Questions about a gallery’s photos go to the couple. To report a gallery that should not be there, see Report this gallery.